Overview
At corporatetechtec, we are committed to providing high-quality music tutoring services. We understand that circumstances may change, and we want to ensure you have a clear understanding of our refund and cancellation policies.
This Return Policy applies to all music tutoring packages and services purchased through corporatetechtec. By purchasing our services, you agree to the terms outlined in this policy.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new customers who purchase our music tutoring packages. If you are not completely satisfied with your purchase within 30 days of the initial purchase date, you may request a full refund.
Eligibility Requirements:
- Refund requests must be submitted within 30 days of the original purchase date
- You must not have completed more than 2 scheduled lessons
- Refund requests must be submitted through our official contact channels
- You must provide a valid reason for the refund request
Refund Process
To request a refund, please contact us using one of the following methods:
- Email: info@corporatetechtec.world
- Phone: +1 (202) 919-8082
- Contact Form: Use the contact form on our website
Please include the following information in your refund request:
- Your full name and account information
- Order number or purchase confirmation
- Date of purchase
- Reason for the refund request
Once we receive your refund request, we will review it and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.
Cancellation Policy
Lesson Cancellations: You may cancel or reschedule individual lessons up to 24 hours before the scheduled lesson time without penalty. Cancellations made less than 24 hours in advance may result in forfeiture of that lesson session.
Package Cancellations: If you wish to cancel your entire package after the 30-day guarantee period, you may do so at any time. However, refunds will be prorated based on the number of lessons completed and the remaining unused portion of your package.
Refund Calculation: For cancellations after the guarantee period, refunds are calculated as follows:
- Total package price minus the cost of completed lessons
- Any applicable administrative fees (if any)
- Refunds are calculated based on the per-lesson rate of your package
Non-Refundable Items
The following items and circumstances are not eligible for refunds:
- Lessons that have been completed and delivered
- Digital materials and resources that have been accessed or downloaded
- Refund requests submitted more than 30 days after purchase (unless exceptional circumstances apply)
- Packages where more than 50% of the lessons have been completed
- Refunds requested due to violation of our Terms of Use
Special Circumstances
We understand that exceptional circumstances may arise. In cases of medical emergencies, family emergencies, or other significant life events, we may consider refund requests outside the standard 30-day period on a case-by-case basis.
To request consideration for special circumstances, please contact us directly and provide documentation supporting your request. We will review each case individually and make a determination based on the specific situation.
Instructor Changes
If you are not satisfied with your assigned instructor, you may request a change at any time without penalty. We will work with you to find a better match for your learning style and musical goals.
If we are unable to provide a suitable replacement instructor and you choose to cancel your package as a result, you will be eligible for a full refund regardless of the 30-day guarantee period, provided the request is made within 60 days of the original purchase.
Technical Issues
If you experience persistent technical issues that prevent you from accessing or using our services, please contact our support team immediately. We will work to resolve the issue promptly.
If technical issues cannot be resolved and significantly impact your ability to use our services, you may be eligible for a refund or credit, even if the 30-day guarantee period has passed. Each case will be evaluated individually.
Refund Methods
Refunds will be issued to the original payment method used for the purchase:
- Credit/Debit Cards: Refunds will be credited to the original card (processing time: 10-14 business days)
- PayPal: Refunds will be returned to your PayPal account (processing time: 5-7 business days)
- Bank Transfer: Refunds will be processed via bank transfer (processing time: 10-14 business days)
Please note that processing times may vary depending on your financial institution.
Chargebacks and Disputes
We encourage you to contact us directly to resolve any issues before initiating a chargeback or dispute with your payment provider. We are committed to working with you to find a satisfactory resolution.
If you initiate a chargeback without first contacting us, we reserve the right to suspend or terminate your account and may require additional verification before processing any future transactions.
Package Upgrades and Downgrades
You may upgrade or downgrade your package at any time. When upgrading, you will be charged the difference between packages. When downgrading, you will receive a prorated credit based on the unused portion of your current package.
Changes to packages must be requested at least 7 days before your next billing cycle to take effect immediately.
Contact Information
If you have questions about this Return Policy or need to request a refund, please contact us:
Email: info@corporatetechtec.world
Address: 2001 L St NW Suite 500 #50059, Washington, DC 20036, United States
Phone: +1 (202) 919-8082
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST
Policy Updates
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated to active customers via email.
The version of this policy that applies to your purchase is the one in effect at the time of your purchase. If you have questions about which version applies to your situation, please contact us.
Governing Law
This Return Policy is governed by the laws of the United States and the District of Columbia. Any disputes arising from this policy will be resolved in accordance with our Terms of Use.
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